About Us
We have been providing transcription services for over 25 years, so you can rest assured that we will provide you with the best transcription service possible. We take time to understand your specific requirements, learning about your project or business demands, and make sure we provide you with a transcription service tailored to your needs.
Our clients tell us we're easy to work with
We take the stress out of transcription for you.
- Our tried and tested working methods ensure a seamless process for you, from sending your files, to receiving your final transcripts. Once your files are uploaded to your secure client area, you can get on with your day, safe in the knowledge that we're working to deliver your finished documents on time and within budget.
- Our highly experienced team of transcriptionists can deliver high quality transcripts on a fast turnaround. Whether you submit your files to us as each interview is completed, or send as a batch once you've interviewed everyone, we will make an immediate start and get the transcripts back to you when you need them.
- By providing you with high quality transcripts, you are safe in the knowledge that you can analyse your documents as soon as you get them.
How we support specialist industries
Our extensive knowledge of a wide range of business sectors ensures that we always have someone available with the skills that you need.
We are interested in your business, and will work alongside you to create documents that work. We can transcribe straight onto your templates so you don't need to spend time formatting or re-organising your data.
Accreditations
We are committed to secure and appropriate data handling, management and storage and have the following certifications:
Cyber Essentials (2024)
Effective, Government backed minimum standard scheme that protects against the most common cyber attacks - self assessed
IASME Cyber Assurance Level 1 (2024)
IASME Cyber Assurance Level 1 verified assessment
1st Class Secretarial Services is listed by the Information Commissioner's Office as Data Controller and Processor under registration number Z2116676. This registration is renewed each year and confirms 1st Class Secretarial Services’s adherence towards client data and its protection and security.
Meet the Team
It's always nice to be able to put a name to the team within 1st Class. Here's the administration team that will work with you to ensure your experience with us is positive and exceeds your expectations.
Laura McMullan
Transcription ManagerLaura joined 1st Class in 2009 and quickly advanced within the Company to the role of Transcription Manager. Laura will be with you every step of the way, and her in-depth knowledge of not only the transcription industry, but also the 1st Class team, ensures that you receive the best possible service every time. Laura is your day-to-day contact for all things transcription; from quotations to queries about the process, please contact Laura for the answers you need to take your project from a digital recording to a written format.
Fun fact - Laura met her husband at 1st Class.
+44 131 510 5105
Lynn Rennie
Quality Control LeadLynn joined the 1st Class team as a transcriptionist and moved into the role of Quality Control Lead in 2018. As a qualified Paralegal, Lynn is excellently placed to head up our Quality Control Team. Because of her legal background, Lynn's attention to detail is second to none. Under Lynn's leadership the QC team quality check each and every transcript independently of the original transcriptionist. This ensures that we continue to exceed our accuracy target of 98%.
Fun fact - Lynn has a passion for Springer Spaniels, and currently has Beth and Brock.
Dawn Lawson
DirectorDawn started 1st Class in 1999. When asked if she was an entrepreneur, Dawn replied, "No, I created a job for myself." Dawn tries to spend more time on the business rather than in the business, ensuring that it continues to grow and maintain the high standards that the 1st Class client base has come to expect over the past 25 years. Dawn is responsible for the data governance within the Company, is the designated data controller, and makes sure that we adhere to all the requirements of GDPR, ICO, CyberEssentials and IASME Accreditation. Dawn is also the person to contact regarding contracts and data processing agreements.
Fun fact - Dawn is a prolific sock knitter, and keen cyclist, but never at the same time.
+44 131 510 5105
