I am a researcher at a university and have been using 1st Class for over 8 years now to transcribe qualitative interviews from various research projects. The transcripts I receive back are always accurate, despite my files often having multiple speakers, ESOL, or difficult audio files from public places. The team’s work is efficient and accurate, and they’re friendly, and professional to deal with. Extremely reliable and consistent service, they make my job a lot easier! Wouldn’t hesitate to recommend to other academics and researchers, fantastic ?
Dr Holly Smith
University of Manchester